Need a hand?
We've put together step-by-step instructions and video tutorials to help you install, open, and use twine for Zoom.
Check out the resources below to get you started or join our office hours and we'd be happy to help!
Need a hand?
If you're new to Zoom Apps, if you want to learn more about twine, or if you'd like an extra hand getting setup, jump into our office hours and a member of our team would be happy to help!
twine for Zoom FAQs
Do my meeting participants need to install the app to use it?
No! As the host, you can invite the guests in your meeting to use the app in Guest Mode, meaning they'll be able to experience twine without downloading it. See what participants see here.
Why do I need to invite participants to
open the app?
In order for participants to see the timer, view the ice breakers, or move themselves to tables, they need to be able to interact with the app. Until they are invited to open the app by the host, they cannot use it.
When I open the app, all I see is
"waiting for host to start"
If you're seeing this message, it is because you are not the owner and host of the meeting. In order to run twine in your meeting, you must be the host but also the owner of the meeting (i.e the person who generated the meeting link)
Can I customize the icebreaker questions?
Not yet! But this is a feature that is coming soon. You can make use of the Zoom screen share or broadcast message functionality to customize your breakout rooms. To learn more, check out this article here.
How do I access my invoices, billing details, and manage my subscription?
If you have a twine license, you can manage your account, billing information, and retrieve invoices here. Login using the email address you used to purchase your twine license to access your account.
Manage your account
If you have a twine license, you can manage your account, billing information, and retrieve invoices here.
Still Need Help?
We know that Zoom apps are new and you may need a hand getting setup. We're happy to help, so drop into our
office hours or contact us at support@twine.nyc
765 South Van Ness Ave.
San Francisco, CA 94110 US
